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We stand behind every order. Every time.
Every order placed at EverMine is backed by our 30-day satisfaction guarantee.
If your order arrives damaged, is not as described, or simply isn't right for you — we will make it right. No complicated process. No questions designed to discourage you. Just honest, calm support from a brand that values your trust more than your transaction.
What this means for you:
We are a small, founder-led brand. When you contact EverMine, you are speaking directly with the people who built it — not a call centre, not a bot.
Email: support@evermine.shop
We respond within 24 hours, Monday to Friday. Weekend messages are answered first thing Monday morning.
WhatsApp: Available for urgent order queries. Reply to your order confirmation email to request WhatsApp support.
We have kept this as simple as possible because we believe the process of resolving an issue should never feel harder than the issue itself.
Step 1 — Contact us
Email support@evermine.shop with your order number and a brief description of the issue. A photo helps if the item arrived damaged.
Step 2 — We respond within 24 hours
We will confirm your return or refund and provide clear next steps. No waiting in queues. No automated runaround.
Step 3 — Resolution
Once confirmed, refunds are processed within 3–5 business days back to your original payment method. Replacements are dispatched within 1–2 business days.
All EverMine orders are processed and dispatched within 1–3 business days. Delivery timeframes vary by destination:
Once your order ships, you will receive a tracking number by email. If your tracking shows no movement for more than 5 business days, contact us immediately and we will investigate on your behalf.
Can I return a gift?
Yes. Gift recipients can return or exchange items within 30 days of delivery. Contact us with the order number from the gift receipt.
What if my item arrived damaged?
Please email us a photo within 7 days of delivery. We will send a replacement at no cost — no return required for damaged items.
What if I ordered the wrong item?
Contact us within 30 days. If the item is unused and in original condition, we will arrange an exchange.
How long do refunds take?
3–5 business days after we confirm your return. Your bank may take an additional 1–3 days to process.
Do you offer free returns?
For damaged or incorrect items — yes, fully covered by EverMine. For change-of-mind returns, return shipping is the customer's responsibility.
I built EverMine on one belief: that trust is earned, not assumed.
If something goes wrong with your order, I want to know about it. Not because I have to — but because your experience matters to the long-term reputation of this brand. Every issue resolved well is a customer who comes back. Every customer who comes back is proof that trust works.
Please never hesitate to reach out. We are here.
— Saaban, Founder, EverMine
📧 support@evermine.shop
Email: support@evermine.shop
WhatsApp: +60133933300
Elegebt look and beautiful quality at a much better price, even so heart felt deep
Thank You so Much- We're really happy you love it, will update you for future collection too
“I’m honestly impressed with Evermine.shop. The necklace collection looks premium, classy, and gives the same luxury vibe as high-end designer brands.”
thank You so much that kind words