REFUND & RETURN POLICY
Last updated: May 2026
At EverMine, every order is backed by our personal promise. If something isn't right, we will make it right.
RETURN WINDOW
We accept returns within 30 days of delivery. Items must be unused and in their original condition and packaging.
PERSONALIZED & CUSTOM ITEMS
Due to the custom nature of personalized products (engraved items, message cards, name necklaces), these items are non-refundable unless they arrive damaged or defective.
DAMAGED OR INCORRECT ITEMS
If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery at support@evermine.shop with your order number and a photo of the issue. We will replace or refund your item at no cost to you — no questions asked.
HOW TO INITIATE A RETURN
Email us at support@evermine.shop with:
- Your order number
- Reason for return
- Photo (if damaged or defective)
A real person — not a bot — will respond within 1–2 business days.
REFUND METHOD
Approved refunds are issued to your original payment method within 5–10 business days of us receiving the returned item.
SHIPPING COSTS
Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect.
EXCHANGES
We offer exchanges for non-personalized items within 30 days of delivery. Contact support@evermine.shop to arrange.
CONTACT US
EverMine Co.
Email: support@evermine.shop
Response time: 1–2 business days