Shipping Policy
Shipping Policy
We believe you deserve to know exactly where your order is — every step of the way. No guessing. No anxiety. Just honest, clear communication from the moment you place your order to the moment it arrives at your door.
📦 Full Tracking on Every Order
Every EverMine order ships with complete tracking. The moment your order is dispatched, you'll receive a shipping confirmation email with your tracking number. You can follow your order in real time — always.
We don't ship without tracking. Ever.
⏱ Processing Time
Orders are carefully prepared and dispatched within 1–3 business days after payment is confirmed. You'll receive your tracking number by email as soon as your order leaves our hands.
🌏 Estimated Delivery Times
Malaysia: 3–7 business days
Singapore: 5–10 business days
International: 7–21 business days depending on destination and customs clearance
These are honest estimates. Actual delivery may vary due to customs processing, public holidays, or carrier conditions. We will always communicate proactively if anything changes.
🔔 If There's a Delay
We reach out to you — before you have to ask us.
If your order is delayed for any reason, we will contact you proactively with an honest update and a clear resolution path. We believe transparency is more important than perfection. If something goes wrong, we'll tell you — and we'll fix it.
🌐 Customs & Import Duties
For international orders, customs duties and import taxes may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in your EverMine order total.
If you're unsure about customs charges for your destination, please contact us before placing your order — we're happy to help you understand what to expect.
📬 Lost or Damaged Orders
If your order arrives damaged or goes missing in transit, please contact us immediately at support@evermine.shop with your order number and a photo if applicable.
Every EverMine order is protected by our Stress-Free Purchase Protection. We will make it right — no complicated processes, no blame, no stress.
💬 Questions? We're Here.
You should never feel alone after placing an order. Reach out anytime at support@evermine.shop or visit our Contact page. We respond within 1–2 business days.
"You trusted us with your order. We take that seriously — and we'll earn that trust every single time."
— Saaban, Founder of EverMine